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Company News

Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm

WAYNE, Pa., April 1, 2019 /PRNewswire/ — Evolve IP®, The Cloud Strategy Company™, today announced that it has acquired Jog.ai, a speech analytics and natural language technology firm based in Austin, Texas. The strategic purchase enhances the company’s award-winning cloud communications services with intellectual Read more…

By Jog.ai, 4 years ago April 2, 2019
Call Transcription

What makes a transcription have “high accuracy”?

Most people who try automated transcription services are disappointed by the “accuracy.”  But the single biggest factor in transcription accuracy isn’t the transcription itself – most services can accurately transcribe clean audio at 95%+.  So what matters more than raw Read more…

By Sam Gaddis, 4 years ago March 28, 2019
Call Notes

Business Leaders: This Will Make You 12x Smarter on Important Calls

Like pretty much everyone, I do a lot of calls – conference calls and 1:1 calls with investors, developers, PR people, and all the rest. But also like everyone, my memory is terrible and I rely on note-taking during calls Read more…

By Sam Gaddis, 5 years ago April 9, 2018
Call Notes

Telephone Recording Laws: What Business Leaders Must Know

As a business leader you care about customer experience, frankly, you have no choice but to care in today’s environment. One report found that the average consumer tells nine other people about positive customer service experiences, and tells sixteen other Read more…

By Sam Gaddis, 5 years ago April 3, 2018
Call Recording

5 Life Lessons I Learned By Recording All My Business Calls

I screwed up. Last week I found out my startup would need to spend a few thousand dollars in legal expenses to convert from an LLC to a C-corp. The reasons are too boring to go into, but suffice it Read more…

By Sam Gaddis, 5 years ago March 27, 2018
Call Recording

The Definitive Guide to Recording Phone Calls

We’ve all heard the message alerting us that “this call may be recorded” while sitting on hold for a support person to help us troubleshoot an unresponsive gadget. But this is just one example of the ways businesses use recorded Read more…

By Sam Gaddis, 5 years ago January 23, 2018
Call Notes

How Active Listening Can Dramatically Improve Your Business Calls

The best professionals realize that success comes from close listening instead of slick “objection handling” or de-escalating talk-tracks. Only by understanding the needs and wants of the prospect or customer can professionals understand how best to communicate with them.

By David Epstein, 5 years ago January 5, 2018
Call Transcription

Why You Should Stop Taking Notes on Calls

I hate taking notes on phone calls. It’s distracting and makes it harder to develop a rapport with whoever I’m speaking to. And it puts me in an awkward catch 22. If I’m taking good notes, I’m not fully present Read more…

By Sam Gaddis, 5 years ago December 26, 2017
Legal Considerations

Which States Let You Record Phone Calls?

We’re in the business of making it easier to index and search your voice data — of course, that requires actually recording calls. But certain states have important disclosure requirements for call recording, so here’s a helpful guide.

By Sam Gaddis, 5 years ago December 26, 2017
Recent Posts
  • Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm
  • What makes a transcription have “high accuracy”?
  • Business Leaders: This Will Make You 12x Smarter on Important Calls
  • Telephone Recording Laws: What Business Leaders Must Know
  • 5 Life Lessons I Learned By Recording All My Business Calls
  • Perfect recall on every phone call. Learn more.
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