We’ve all heard the message alerting us that “this call may be recorded” while sitting on hold for a support person to help us troubleshoot an unresponsive gadget. But this is just one example of the ways businesses use recorded calls for training and documentation purposes.
Readers interested in recording phone calls have a variety of options to choose from. The right choice will depend on why you are interested in recording phone calls, and what you are willing to spend to ensure that the recording can be put to good use.
This article will review two types of recording options on the market today, recording with software and recording with hardware. Readers should be aware of the legal implications of recording calls as well, which we review in the final section of this article.
Recording Calls with software
A quick search within the app store on your smartphone will reveal a variety of apps that claim to make it easy to record calls that take place on your device. But in addition to apps, would be phone call recorders should also consider software options purpose built to help professionals record calls.
One of the most sophisticated call recording platforms on the market, Jog.ai was designed from the ground up to give professionals perfect memory. Rather than needing to worry about taking notes, Jog users can instead form meaningful client relationships by practicing active listening.
Using language recognition technology, Jog doesn’t just record the call, it turns every call into a transcription minutes after the call is complete.
Users can flag important parts of a conversation with the click of a button, or through the use of a special code word. Then, professionals can return to the transcript or the recording to revisit important discussions.
Unlike most of the other call recording solutions on the market, Jog works with any phone. Simply dial-in to a dedicated phone number and record one-on-one or conference calls with ease.
Designed as an alternative to traditional phone providers, Google Voice is not a recording software per-say. However, the platform does include a feature that allows users to record calls by pressing 4 on the dial pad during a call. Once pressed, the platform will let both parties know that the call is being recorded.
To stop the recording, users need to dial 4 once more. After the call has concluded, Google Voice will email a transcription of the recording.
For those interested in recording phone calls on an iPhone, TapeACall Pro is a good option. The app has received a 4.7 out of 5 star rating from over six thousand reviews, and is listed as a top business app by the Apple App Store. For $14, customers have the ability to record an unlimited number of calls for one year.
Unlike Jog, recorded calls are not transcribed, though the recordings are sharable. Additionally, calls can only be recorded if they occur through the iPhone on which the app is downloaded.
Recording Calls with hardware
Readers who are only interested in recording the contents of phone calls through a variety of phones might find hardware options to be more helpful.
There are two types of hardware options when it comes to recording phone calls. The first option relies on a tape recorder to capture the contents of the call, whereas the section option relies on a specially built device to get the job done.
Digital recording and a two way microphone
Journalists with access to important sources often rely on a two-way microphone and a digital recorder to capture the contents of conversations. For example, Ryan Lizza, a reporter for the New Yorker uses a $14 pair of headphones to record calls with important political players.
Using a set of headphones with a two way microphone, users connect the headphones and a digital recorder to any telephone with an auxiliary jack.
RecorderGear Cell Phone Call Recorder
Alternatively, those interested in recording calls could opt for a specially built piece of hardware like the RecorderGear Cell Phone Call Recorder. For nearly $110, customers pair the device to any bluetooth enabled phone. Once the call is recorded, users must plug in a memory stick to a computer in order to download the conversation.
Phone Call Recording Laws
As we’ve covered before, the legality of recording phone calls varies by state. Be sure to review state and federal phone call recording laws before you begin capturing conversations.
Generally it is best to get the consent of everyone on the line before recording the call. However, some states only require the consent of one participating party.
For a good overview of recording regulations, readers can visit this resource developed by the Reporters Committee for Freedom of the Press.
When recording across states, it is best to honor the recording guidelines of the state with stricter recording regulations. For example, if you are recording calls from Vermont (a state with few phone regulations) but the other party is in California (a state with strict phone regulations) it is recommended that you follow California’s regulations.
Those wondering how to recording phone calls have a variety of solutions at their fingertips. For those interested in a hardware solution, readers will find the two-way microphone paired with digital recorded to be a good and cost-effective solution in most cases.
Software solutions like Jog are best for professionals interested in recording phone calls with prospects and customers via device. The transcription and flagging features offered by Jog help to set the platform apart from other solutions on the market.