Like pretty much everyone, I do a lot of calls – conference calls and 1:1 calls with investors, developers, PR people, and all the rest. But also like everyone, my memory is terrible and I rely on note-taking during calls to make sure I follow-up and do the things I Read more…
As a business leader you care about customer experience, frankly, you have no choice but to care in today’s environment. One report found that the average consumer tells nine other people about positive customer service experiences, and tells sixteen other people about negative experiences. That’s why over 60 percent of Read more…
The best professionals realize that success comes from close listening instead of slick “objection handling” or de-escalating talk-tracks. Only by understanding the needs and wants of the prospect or customer can professionals understand how best to communicate with them.