I screwed up. Last week I found out my startup would need to spend a few thousand dollars in legal expenses to convert from an LLC to a C-corp. The reasons are too boring to go into, but suffice it to say we don’t have a choice and it’s going Read more…
We’ve all heard the message alerting us that “this call may be recorded” while sitting on hold for a support person to help us troubleshoot an unresponsive gadget. But this is just one example of the ways businesses use recorded calls for training and documentation purposes. Readers interested in recording Read more…
The best professionals realize that success comes from close listening instead of slick “objection handling” or de-escalating talk-tracks. Only by understanding the needs and wants of the prospect or customer can professionals understand how best to communicate with them.