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Category: Call Transcription

Call Transcription

What makes a transcription have “high accuracy”?

Most people who try automated transcription services are disappointed by the “accuracy.”  But the single biggest factor in transcription accuracy isn’t the transcription itself – most services can accurately transcribe clean audio at 95%+.  So what matters more than raw transcription accuracy? Speaker splitting the ability of the service to accurately Read more…

By Sam Gaddis, 3 years ago March 28, 2019
Call Transcription

Why You Should Stop Taking Notes on Calls

I hate taking notes on phone calls. It’s distracting and makes it harder to develop a rapport with whoever I’m speaking to. And it puts me in an awkward catch 22. If I’m taking good notes, I’m not fully present and engaged. But if I️ don’t take good notes, I️ Read more…

By Sam Gaddis, 4 years ago December 26, 2017
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